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ACOP thru Video Conference available for SSS pensioners residing abroad

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The Social Security System (SSS) is encouraging all pensioners residing abroad to make use of the Annual Confirmation of Pensioners through Video Conference (ACOP-VC) for easier and faster compliance with ACOP to prevent suspension of pension.

“Based on our records, we have more than 17,000 pensioners residing abroad but only about 1,832 or 11 percent of them have used the ACOP-VC. We strongly encourage our pensioners to explore and start using the ACOP-VC facility for faster reporting to the SSS,” said SSS President and Chief Executive Officer Emmanuel F. Dooc.

The ACOP-VC is a new facility which was soft-launched in December 2015 for pensioners residing abroad to comply with the annual reporting required for SSS pensioners without the need to come home or have their documents authenticated by the Philippine consulate abroad prior to SSS submission.

“Through the use of modern technology, we made it easier for our pensioners residing abroad to report to SSS. However, total disability pensioners cannot avail of the facility since they have to be checked by SSS doctors,” said Dooc.

To use the ACOP-VC, a pensioner must have a “SKYPE” account to do an online interview. The ACOP-VC interview must be conducted within the birth month of the retiree pensioner or the deceased member in case of death pension.

The pensioner needs to make an appointment with SSS by sending an email to ofw.relations@sss.gov.ph or to member_relations@sss.gov.ph indicating in the subject line “Skype (ACOP), pensioner's name and SS number”.

In the email request, details such as the name of the retiree pensioner or deceased member, birth date, guardian's name for survivor's pensioners, dependent's name, if any, contact information, complete address, Skype username and preferred schedule of ACOP-VC must be provided.

“The conduct of interview is based on Philippine time, from Monday to Friday, 12:00AM to 11:00PM. The pensioner gives the interview schedule based on what is convenient for him. Our call center agents from the Member Relations Department and Overseas Filipino Workers-Contact Services Unit will assist them,” said Dooc.

The ACOP was implemented in 2012 which required pensioners to report personally once a year at the nearest SSS branch or depository bank. This ensures that the rightful beneficiaries continue to enjoy their monthly pension.

“We want to ensure that we are giving the benefits only to those who are entitled under the SS law. There were cases in the past wherein a pensioner continuously receives monthly pension although he is already dead. ACOP protects SSS beneficiaries and the SSS fund from these kind of fraudulent claims,” said Dooc.

For more details on the ACOP-VC facility, pensioners may call the SSS hotline at 920-6446 to 55 or they may send their queries to member_relations@sss.gov.ph or ofw.relations@sss.gov.ph.




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