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DOLE-9, Dapitan ink MOA to advance tourism services

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The Department of Labor and Employment Region IX (DOLE-9) and the city government of Dapitan forged a memorandum of agreement recently to improve the services of the local tourism industry players, with emphasis on their vital role towards productivity and sustained socio-economic development and customer satisfaction.

In a press release, the agency said that the signing was made following series of negotiations for the implementation of the One Locality, One Industry, One Service Quality Concept as spearheaded by the DOLE thru the Regional Tripartite Wages and Productivity Board 9 (RTWPB-9).

Piloted in the Shrine City of Dapitan, the MOA was signed by DOLE-9 Regional Director Ponciano M. Ligutom, Vice Mayor Patri B. Chan, and other key players from the national government agencies, people’s organizations, local government units, academe, non-government organizations, and the business sector last March 4, 2011 at the Sangguniang Panlungsod Session Hall, Dapitan City.

In her message, Vice Mayor Chan acknowledged the various assistance provided by DOLE-9 to the constituents in the City in terms of employment, livelihood and capability building. 

With the introduction of DOLE National Wages and Productivity Commission’s (NWPC) service quality concept, she has no doubt that the productivity level in the hotel and restaurant industry in the City will improve.

“It is high time for the businessmen, hotel and restaurant operators, and other industry players in Dapitan City to wake up to be able to compete globally in order to survive and sustain their business operations,” the Vice Mayor said.

For his part, Director Ligutom stressed that the “One Locality, One Industry, One Service Quality” concept is a local initiative of DOLE-RTWPB-9 and a convergence program among various stakeholders, envisioned as one of the key employment generators in Zamboanga Peninsula Region. It calls for the active participation of various key players from both the government and private sectors to help revitalized the local tourism industry on the local front.
He said that the components of the project involve advocacy on service quality programs, sharing of resources, and various capacity building trainings to develop and enhance the knowledge and skills of all industry players thru value chain in terms of providing quality services to the clients and customers.

“Plans are also afoot for the conduct of the strategic planning activity within this month,” he said.

Considered as one of the best practices, NWPC committed to extend technical support to the project thru the provision of facilitators and trainers during the conduct of capacity building and skills enhancement trainings.

Meanwhile, a laptop unit with printer was turned-over to the LGU-Dapitan City thru its Public Employment Service Office (PESO) to be used in the implementation of the Skills Registry System (SRS).

The SRS aims at establishing a national manpower registry of skills as a means of providing adequate and available supply of labor when needed. The system will also assist prospective jobseekers of finding a job based on the demand of the employers who posted the vacant positions. (Jeng Crudo, RTWPB-9/PIA9-BST/rvcarbayas)




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