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Aquino pledges government support to help BPO industry grow further

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President Benigno S. Aquino III told the business process outsourcing (BPO) industry on Tuesday that the government would extend total and immediate support to help propagate the industry as it reaches greater heights of bringing prestige to the country as well as in generating more job opportunities for Filipinos.

In short remarks at the 5th International Contact Center Conference and Expo (ICCCE) 2011 held at the SMX Convention Center in Pasay City Tuesday afternoon, the President said he would direct government education agencies to focus more attention on giving Filipinos the basics of working in the BPO industry.

“So you can expect from government, in cooperation with CHED (Commission on Higher Education) and DepEd (Department of Education) and the basic sector that we are gearing all our education towards training the people for the jobs available when they do graduate instead of chasing after jobs that are currently and will no longer be existent by the time they graduate,” the President said.

He said that through this pledge of support, graduates will have a better chance of landing a job of their choice.

“…we are concentrating on a lot of different facets that we think will really grant our people maximum opportunities because at the end of the day, I did promise job generation as the first priority of this Administration,” the President said.

The ICCCE is a yearly convention of BPO industry leaders comprising the Contact Center Association of the Philippines (CCAP).

The CCAP recently released a report touting the dominance of the Philippine contact center industry in the global outsourced voice services market with revenue growth outpacing the global benchmark by almost twice the rate and its global market share growing to 24 percent, or almost 50 percent higher than its share five years ago.

“The Philippine contact center industry has grown significantly in the last five years, from about US$ 2.6-billion in revenues in 2006 to about US$ 6.2-billion in 2010,” the CCAP said in a statement.

“At the same time, the industry employed at least 344,000 FTEs (full-time equivalents) by the end of 2010 from less than 160,000 in 2006,” it added.

The CCAP added that the Philippine contact center industry will double its investment and job generation opportunity in five years.

“The industry is expected to grow at a compounded annual growth rate of 15 percent -- breaching a milestone revenue level of US$ 14.7-billion and a FTE count of 816,000 by 2016,” the CCAP said.

President Aquino lauded this report and expressed hope the group would achieve this feat in three years.

“Tell us how we can ease the process much more to help you achieve the targets that I think all of us want to achieve better sooner than later,” the President said. (PNA)




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